Purchase, Refund & Cancellation Policy
Last Updated: September 18, 2026
This Purchase, Refund & Cancellation Policy explains the general terms that apply to purchases made through The Jasmine Collection.
The Jasmine Collection is operated by The Vo’Lux Experience LLC.
Because we offer different types of products and experiences, refund and cancellation terms may vary depending on what you purchase. When a product, membership, event, service, or travel experience includes more specific terms at checkout or in a separate agreement, those specific terms will apply.
Memberships and Subscriptions
Paid memberships may be offered on a monthly, annual, or other recurring basis.
By purchasing a recurring membership, you authorize the payment method provided at checkout to be charged according to the billing schedule shown at the time of purchase.
Memberships automatically renew unless canceled before the applicable renewal date.
You may cancel an eligible recurring membership through your customer account or other cancellation method provided by The Jasmine Collection.
Canceling a membership prevents future renewal charges.
Unless otherwise stated, cancellation does not automatically generate a refund for payments already processed, and access may continue through the end of the paid billing period.
Promotional Membership Pricing
Discount codes, introductory pricing, and limited-time offers may apply only to the first payment unless the promotion specifically states otherwise.
After the promotional period or discounted payment is complete, the membership will renew at the regular monthly or annual rate shown for the applicable plan unless canceled before renewal.
Digital Products and Downloads
Due to the nature of digital products, downloadable resources, templates, guides, digital publications, and similar content are generally non-refundable once access has been provided or the file has been delivered, except where required by applicable law.
If you experience a technical issue accessing a digital purchase, contact us so we can help resolve the problem.
Member-Only Digital Content
Purchasing a membership gives you access to the content included in your selected membership plan for as long as your access remains active.
Ending or canceling a membership does not entitle you to retain access to member-only content after your paid access period ends.
Previously paid membership fees are generally not refunded because a member chooses not to use the available content.
Event Tickets
Pink Key Events and other experiences may have event-specific refund, transfer, cancellation, or resale rules.
Those terms will be displayed on the applicable event page, registration page, ticket listing, or checkout when applicable.
Unless an event listing specifically states otherwise, event tickets are non-refundable after purchase.
Tickets may also be:
Subject to membership verification
Subject to capacity limitations
Non-transferable without approval
Limited to the individual whose registration was accepted
Subject to additional venue or event requirements
If transfer of a ticket is permitted, approval may be required before another guest may attend in the original purchaser’s place.
Event Cancellations by The Jasmine Collection
If The Jasmine Collection cancels a paid event and does not provide a replacement or rescheduled event, eligible attendees will receive a refund of the ticket amount paid directly to The Jasmine Collection.
We are not responsible for unrelated expenses incurred by attendees, including transportation, lodging, parking, childcare, meals, clothing, or other personal costs, unless we specifically agree otherwise in writing.
Rescheduled Events
If an event is rescheduled, purchased tickets will generally remain valid for the new date.
Additional options may be provided depending on the circumstances and the specific event.
Any rescheduling terms communicated for that event will control.
No-Shows and Late Arrivals
Refunds are generally not provided when a guest fails to attend an event, misses a reservation, arrives too late to participate, or voluntarily leaves before the experience is complete.
Certain events may have specific arrival or check-in requirements.
Travel Experiences
Pink Key group trips, destination experiences, or other travel-related offerings may require deposits, installment payments, or separate travel agreements.
Travel-specific refund and cancellation terms will be provided before or at the time payment is collected.
Some travel payments may become non-refundable because funds have already been committed to hotels, transportation companies, activity providers, venues, reservation platforms, or other third-party suppliers.
When a travel-specific agreement conflicts with this general policy, the travel-specific agreement will control.
Travelers are responsible for reviewing all payment schedules and cancellation deadlines before submitting payment.
Third-Party Travel and Event Purchases
Some experiences may require you to purchase directly from a hotel, airline, restaurant, venue, retailer, reservation platform, or other third-party provider.
Purchases made directly through a third party are governed by that provider’s own refund and cancellation policies.
The Jasmine Collection cannot issue refunds for payments made directly to another company.
Services
Creative services, collaborations, commissioned work, consulting, content creation, or other professional services may be governed by a separate agreement, statement of work, proposal, invoice, or contract.
Deposits, retainers, cancellation fees, revision terms, and refund eligibility for those services will follow the applicable signed agreement.
Physical Products
If The Jasmine Collection offers physical merchandise or products, return and refund eligibility may depend on the type and condition of the item.
Any product-specific return requirements will be displayed on the applicable product page or provided during the purchase process.
Items that are personalized, custom-made, used, damaged after delivery, or designated as final sale may not be eligible for return.
Affiliate Purchases
Some products featured by The Jasmine Collection are sold by third-party retailers through affiliate links.
The Jasmine Collection does not process or control those transactions.
Returns, exchanges, refunds, shipping issues, warranties, and cancellations involving affiliate purchases must be handled directly with the retailer from whom the item was purchased.
Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or notice another billing error, contact us as soon as possible.
We will review the transaction and correct verified billing errors where appropriate.
Refund Processing
When a refund is approved and issued by The Jasmine Collection, it will generally be returned to the original payment method.
After a refund is submitted, the time required for the funds to appear in your account depends on the payment processor, financial institution, and card issuer.
Chargebacks and Payment Disputes
If you believe there is a problem with a transaction, we encourage you to contact us first so we have an opportunity to review and resolve the issue.
Submitting a payment dispute does not automatically determine refund eligibility under this policy or any applicable purchase agreement.
Exceptions Required by Law
Nothing in this policy is intended to remove consumer rights or refund rights that cannot legally be waived under applicable law.
Policy Changes
We may update this Purchase, Refund & Cancellation Policy as our products, services, memberships, events, and business practices evolve.
Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
Questions regarding a purchase, cancellation, billing issue, or refund request may be sent to:
The Jasmine Collection
Operated by The Vo’Lux Experience LLC
Email: hello@thejasminecollection.me
Website: thejasminecollection.me
Mailing Address:
7830 Highway 72, STE 100 #1132, Madison, AL 35758